Kurukshethra Books

1st Floor, Kalloor Towers, 
K.K. Road, Kaloor, Ernakulam, 
Kerala 682017

shabuprasad@gmail.com

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© 2019 by Kurukshethra Books. Proudly developed by ACME

The actual book that you see on our website may differ slightly from what’s shown, due to lighting differences, individual PC monitor colour settings, photography styles, etc.

If deemed fit for return, we will replace the returned items (subject to availability), free of cost or you can select another book in same price else refund you for the cost of the books, to the credit/debit card used to make the purchase. If you have used the Cash-on-delivery option to make the payment, we will transfer the refunded amount to your bank account. (Details to be given in the Returns and Exchanges form).

If Damage or any other complaints, customers should send written complaint to info@kurukshethrabooks.com or register complaint via our website with 48 hours after receiving the books unless it's considered as a proper deliver.

 

Shipping Partners

We use accredited shipping partners including Indian Post, Speed Post, etc. We may use other shipping parties depending on the exigencies of the book(s) to be delivered.

Standard Delivery Times

All orders placed before 4 pm are handed over to the courier the same day itself. Usual delivery time ranges from 5 -7 days. Delivery times may get extended in case of either of the following:-

  1. The area in which the product is to be delivered is not serviceable by our shipping partners.

  2. Inability to verify the details of customer in case of COD payment method.

In case of product tampering or shipment not delivered to your address, please contact our customer care at: 0484 2338 324

Refund Policy

 

Here is a snapshot of the guidelines that you have to abide by, in order to request for a refund:

 

Refund Policy Instructions

A change in mind, an effort to return a damaged item, or a genuine wish to choose a more useful option, no matter what the reason for a refund request is, we have the following guidelines that are crucial to decide whether the refund request can survive an approval or not:

  • Items must be returned within the stipulated time (Report with 48 hours after received product), along with copies of the invoices and other relevant details that are to be validated as the proofs of purchase.

  • Your name and address.

  • Return and refund policies do not apply to certain items (Offer and stock clearance items).  For more details on the items that can be returned for a refund, you may contact our Customer Service Team on info@kurukshethrabooks.com

  • Closely evaluated before granting a nod of approval to avail a refund.

  • All the returned items must be unused/unworn, and should have the original tags and labels attached.

Kurukshethra is vested with the discretion to approve or disapprove the refund requests. Approved refund requests will be processed speedily so that user receives the refund in their account wallet. The refund amount will include the merchandise value, whereas the delivery charges and other inevitable expenses, like the currency conversion costs, will be deduced from the amount. The refund will be made available once we receive the returned item back, after the confirmation that it meets conditions listed on our Return and Refund Policy guidelines.

 

Refund For Faulty Items

If you are received a Kurukshethra is vested with the discretion to approve or disapprove the refund requests. Approved refund faulty item, a wrongly described one, or something that’s noticeably different from sample shown, a refund can be made available, depending on the degree of compliance with our Return and Refund Policy.

 

Change Of Mind

If you have a change of mind about a purchase on Kurukshethra, we will be pleased to offer you a refund, provided that

  • You provide us with satisfactory proofs of purchase

  • The items that are returned are in saleable condition. They should be unused/unworn, and should have the original tags and labels, apart from the original packing.

  • The item is not under the special category of products that do not belong to the items for which returns cannot be provided.

If you are unable to provide satisfactory details regarding the proof of purchase, Kurukshethra reserves the right to approve or deny the refund requests submitted.

 

How The Refund Is Effectuated?

After the inspection and approval of the seller, the refund amount that you are eligible for will be duly transferred to your account wallet, so that you can make wise use of the money saved, and enjoy more incredible shopping experiences on Kurukshethra. You will receive a confirmation by e-mail once the refund is approved.

Shipping And Return Policy